Maybe the MTA should disable their feedback form until they pull their heads at least partway out of their asses. My use of their form:
Subject: Would you settle with the union already?
As a member of the fare-paying public, I would like to express my intense dissatisfaction with the MTA's shoddy, bad-faith negotiation tactics and the strike they have precipitated. Your insistence on a two-tiered benefit system is unreasonable, as you know quite well that its adoption could ultimately break the union and disenfranchise its workers entirely down the line; good for your perennially catastrophic and inaccurate budget--perhaps, in the short term--but bad for the subways and bad for the city. The union has made concessions, you can amply afford their offer (or certainly could if you troubled to, say, take the highest bid on your next auction of public land), and as one of your customers I want to make it very clear that I do not hold the union responsible for this outage. I hold you responsible. Kalikow--whose going out to dinner on the night the initial deadline loomed has to be the most calculatedly insulting act possible for a man who supposedly has the public interest at heart--needs to get back to the negotiation table and work this out. Now.