This one's for the CS rep, not the complainant:
If you can't tell the customer's sex by the name on the email, don't guess. I already know that whatever is in the body of your message is likely to piss me off. Why compound it by fucking up in the salutation?
Sir, I believe you have your pantaloons in a bunch.
Posted by: Shiny at March 14, 2007 4:47 PMYeah but like addressing an email as "Dear Recipient" isn't the greatest way to break the ice when asking someone to send $1000 dollars to Nigeria to seal the deal on your distant relative's inheritance is it?
Well? Is it?
Posted by: Bill at March 17, 2007 5:25 PM